Kiwibank is the largest New Zealand-owned bank, currently serving over one million customers. As a leader in the banking industry, Kiwibank is dedicated to being customers’ first choice for banking needs, evidenced in their 5.2% growth in main bank customers and 9.3% increase in total lending during fiscal year 2024. With over 8,000 new homes financed and 5,000 customers securing better home loan deals in FY 24, the bank is deeply committed to enhancing customer experience and outcomes.

Being a leader in the financial services industry requires a seamless approach to innovation and efficiency. One of the crucial elements to success is the integration of automation and augmentation into credit portfolio management, as these tools have the ability to transform operations, manage risk, and improve both banker and client experiences.

Artificial intelligence is revolutionizing many traditional financial services, including credit decisioning. The evolution from traditional statistical models to AI-driven approaches marks a transformative shift in the financial industry. With AI integration, financial institutions will experience a fundamental change in how they assess and manage risk, ushering in a new era of efficiency and innovation.

Rhode Island-based community bank sees digital account opening process considerably reduced and cuts in-branch account opening time with nCino Consumer Deposit Account Opening

In the evolving landscape of commercial banking, merging traditional services with modern technology is essential.

Guaranteed Rate, one of the US’s largest retail mortgage lenders, has been helping homeowners with purchase loans and refinances for more than 20 years. With headquarters in Chicago, Guaranteed Rate has more than 10,000 employees nationwide across 850 office locations.

The consumer lending market has seen monumental shifts over the last decade. From the rise of fintechs to new regulatory measures, these changes have reshaped how we borrow and lend. Understanding and responding to trends in the market is crucial for financial institutions of all sizes.

The rise of artificial intelligence (AI) is transforming how financial institutions (FIs) approach traditional banking processes, but not all FIs are prepared to take advantage of this game-changing technology. Leveraging AI is not a one-off task, but a continuous cycle of assessing, enhancing, and improving data quality for an effective strategy. For this reason, the journey AI optimization can seem daunting.

The mortgage industry has seen some significant changes in recent years with the introduction of digital technology solutions. Organizations are increasingly turning to technology for avenues of competitive advantage, leading many companies into a state of flux as they adjust their business model and digital mortgage strategies to create and maintain profitability with long-term success.