Regulation is a constant in the banking industry, with new requirements regularly being introduced. The challenge lies in interpreting and actioning these regulations, and with the UK Consumer Duty regulation approaching, it's clear that financial institutions in the UK need to be proactive.

What is Consumer Duty?The FCA’s proposed Consumer Duty regulation requires firms to prioritise their customers’ interests by focusing on delivering “good outcomes”.

According to the regulation, “good outcomes” are based on three core principles: acting in good faith, supporting financial objectives and avoiding foreseeable harm. In other words, lenders must act in their customers’ best interests by providing tailored products and services, communicating transparently and avoiding any potential harm.

- Starting on July 31, 2023, every lender will be required to define and monitor what constitutes good outcomes for their customers.

- From September 2023, the FCA will be reaching out to a select number of firms to investigate what has changed (or not) in the gap analysis.

- Beginning in January 2024, lenders will be asked for dashboard samples with supporting data demonstrating avoidance of harm.

The regulation will continue to evolve throughout these phases. Based on the findings, the FCA could recommend further changes to improve compliance with the Duty through 2025.

In this series, we’ll showcase our six Employee Resource Groups (ERGs). To celebrate Pride Month, we’re highlighting nPride, our ERG for all our LGBTQ2IA+ identifying colleagues.

nCino’s employee resource groups (ERGs) are organic and employee-led, with a focus on building connection and belonging among employees and providing resources to the broader nCino community. Recruiting diverse talent, professional and leadership development, mentoring and community outreach are also core purposes of the groups. Each ERG includes executive sponsorship and a connection to the Diversity and Inclusion Council.

In this series, we’re excited to offer a deeper dive into the members and goals of each ERG. In celebration of Pride Month, we’re highlighting nPride.

In this white paper, experts from nCino and PwC explore five common mistakes that firms make when attempting a digital transformation project, and offer best practices drawn from their experience in deploying hundreds of new platforms on behalf of clients across multiple geographic regions.With regulatory headwinds picking up, interest rates still rising and borrower expectations changing, the macroeconomic outlook for UK homebuyers and mortgage lenders alike is daunting.

This is why many UK mortgage lenders are intent on disrupting the market by serving their clients throughout the entire homeownership journey, from applying for a loan to refinancing their home.

To achieve this goal of capturing more of the home buying journey and growing direct lending market share, mortgage lenders will need to provide borrowers with seamless and efficient mortgage experiences. During a time when it is more important than ever to identify and act on operational efficiencies and areas for cost savings, lenders can no longer afford to ignore their legacy technologies and antiquated processes.

SimpleNexus, an nCino (NASDAQ: NCNO) company announced a new integration with Empower, Black Knight’s loan origination system (LOS), a bidirectional integration that dynamically shares loan application data, milestone updates and documents in real time. The integration allows two-way sync of loan file data and milestone status updates.

Mortgage and capital markets are becoming increasingly digital. For lenders, eVault and eNote technology, combined with eClosings, are key requirements for moving collateral through the digital mortgage ecosystem.

Altra Federal Credit Union (Altra) is a member-owned credit union with branch offices in Wisconsin, New Jersey, Minnesota, Tennessee, Texas and Colorado. Altra strives to provide consistent and up-to-date products, services and guidance to its members through a wide range of financial services.

Genesee Regional Bank was formed in 1996 to serve small business clients in the Rochester, Watertown and Central New York communities. When the community bank launched, it set out to meet the needs of their clients for today and tomorrow. From this original vision, the Bank has grown rapidly to become one of the leading mortgage lenders in the region, with more than$800 million in assets.

In recent years, environmental, social and governance (ESG) matters have become more important than ever before: regulators are starting to enforce disclosure requirements for organisations, and key stakeholders are asking for increased commitments from businesses. However, these pressures aside, there is also an opportunity for financial institutions (FIs) to turn ESG into powerful benefits.

The increasing interest of the market and regulators in ESGTo report on ESG, companies select an established framework to standardise the reporting and disclosure of ESG metrics. This helps stakeholders understand how an organisation manages risks and opportunities around sustainability issues.

Banks, insurers, asset managers and public companies have been reporting on ESG under these frameworks for several years on a voluntary basis. However, requirements are now shifting and becoming mandatory.