nCino to provide WaterStone with a single, end-to-end solution for all lending activities
Wilmington, NC -- August 3, 2023 -- nCino, Inc (NASDAQ: NCNO), a pioneer in cloud banking for the global financial services industry, today announced that WaterStone Bank will be upgrading its technology stack and migrating its commercial, consumer, and residential lending activities to the nCino Cloud Banking Platform.

WaterStone Bank, established in 1921 and headquartered in Wauwatosa, Wisconsin, offers a full suite of personal and business banking products and services. The Bank maintains a customer first approach by providing highly personalized services through enhanced digital channels and new product offerings. To enrich the lending experience for its clients even further, WaterStone recognized the benefits a single platform could deliver to help eliminate inefficient operations, improve compliance management, and integrate rich data and insights into key workflows.

Recently, nCino brought together several of our European Corporate and Investment Banking (CIB) clients to discuss industry trends. During the session, we highlighted how our solution supports CIB lenders in delivering personalised experiences from acquisition through to balance sheet and fostering stronger client relationships.

Navigating Economic Volatility with Legacy TechnologyThe current economic environment, driven by interest rate and other inflationary pressures, is impacting profitability and risk management in CIB lending unlike anything we’ve seen in the last decade. Alongside economic pressures, compliance with evolving regulations remains a top concern and shows no signs of slowing down. Policy changes increasingly need to be enacted in real time – something legacy technology is not equipped to do.

These systems, characterised by disparate data and manual processes, are hindering banks' ability to adapt quickly to a changing market, capture and report on data, and gain actionable insights from their portfolio.

API integration connects SimpleNexus, an nCino Company’s, mobile-first homeownership solution with MortgagebotLOS to simplify U.S. home lending.

VeraBank, a community bank headquartered in Henderson, TX, partnered with nCino to modernize lending processes and streamline employee and customer experiences.

nCino is excited to spotlight the depth and breadth of its local product team and partner ecosystem in Australia and New Zealand. nCino continues to advance the modernisation of financial institutions in Australia and New Zealand. With the help of a dedicated local team, nCino is using its industry knowledge and deep expertise gained from operations and customers around the globe to continually enhance the nCino Cloud Banking Platform and deliver the latest cloud technology to transform the financial services industry in APAC with innovation, reputation, and speed.

For many financial institutions (FIs) in the United States, small businesses represent a vital market that hasn’t yet been fully banked. Depending on what these FIs do next, this could be viewed as an occasion for growth, or a lost opportunity. Small business in the U.S. has continued to grow since the COVID-19 pandemic. Today there are over 33 million small businesses in the market, who represent $115 billion in revenue. With today’s advanced technology, financial institutions can tap into the unmet potential of small business banking. To do so, they must strike the right balance between a traditional high-touch strategy and an innovative high-tech approach.

Time for Innovation: Delivering High-Tech to Small BusinessesTraditionally, small business banking has been approached with a high-touch process. However, it’s no longer enough to rely only on in-branch experiences and services when it comes to small business banking clients.

Applying for a mortgage can be a daunting experience. From collecting and organizing paperwork to completing lengthy application forms, the process can be time-consuming, stressful, and prone to errors. With the help of the right digital mortgage experience and a point-of-sale (POS) solution, however, the mortgage application process can be streamlined and simplified for the customer or member, real estate professional, loan officer, title and settlement partner.

Keep reading to learn five reasons innovative financial institutions are choosing a digital mortgage solution with a built-in point-of-sale solution to modernize the home lending experience:

Power lending experiences with a user-friendly interface.One of the biggest advantages of a digital mortgage experience combined with a point-of-sale solution is the user-friendly interface. With one login, each stage of the mortgage transaction is streamlined across all stages of the journey. The right solution simplifies application processes and provides customers with a simple, easy-to-navigate workflow that guides them through the application process step-by-step. It also empowers real estate agents and lenders to provide pre-approval letters at their office, or more conveniently through a mobile device. This ensures customers provide all the necessary information and reach key milestones, and it makes the application process less intimidating and more accessible. The right solution must also make the experience just as simple and seamless for customers that prefer to work directly with their loan officer. With a native mobile experience, customers can apply for a mortgage, receive approval, and close on their home, all from the convenience of a mobile device.

Of the four challenger banking licenses granted by Australian regulators in 2019, only one is still standing – and the Financial Times says it’s growing faster than any other financial institution in Asia-Pacific. At nSight 2023, Judo Bank COO, Lisa Frazier, shared what differentiates Judo Bank and how nCino has been a foundational part of its journey.

Regulation is a constant in the banking industry, with new requirements regularly being introduced. The challenge lies in interpreting and actioning these regulations, and with the UK Consumer Duty regulation approaching, it's clear that financial institutions in the UK need to be proactive.

What is Consumer Duty?The FCA’s proposed Consumer Duty regulation requires firms to prioritise their customers’ interests by focusing on delivering “good outcomes”.

According to the regulation, “good outcomes” are based on three core principles: acting in good faith, supporting financial objectives and avoiding foreseeable harm. In other words, lenders must act in their customers’ best interests by providing tailored products and services, communicating transparently and avoiding any potential harm.

- Starting on July 31, 2023, every lender will be required to define and monitor what constitutes good outcomes for their customers.

- From September 2023, the FCA will be reaching out to a select number of firms to investigate what has changed (or not) in the gap analysis.

- Beginning in January 2024, lenders will be asked for dashboard samples with supporting data demonstrating avoidance of harm.

The regulation will continue to evolve throughout these phases. Based on the findings, the FCA could recommend further changes to improve compliance with the Duty through 2025.