Creating a Human Touch for Digital Channels with nCino and Glia
Consumers now expect quick and convenient digital services, but a Deloitte survey shows that a personal connection through human interaction remains crucial in retail banking. nCino has partnered with Glia to enhance digital customer service, allowing financial institutions to meet customers' preferred communication points, resulting in increased Net Promoter Score (NPS), sales, and reduced abandonment rates, thereby offering a consistent and meaningful experience across all channels.