Westfield Bank Chooses nCino to Advance Digital Capabilities

Westfield Bank recognized the need to undergo a proactive digital transformation that would make it easier for its employees to keep up with the steadily rising bar set by customer expectations. With initiatives in place to optimize operational processes and the customer journey, Westfield Bank will replace multiple systems and manual tasks with nCino’s comprehensive, cloud-based solution for lending, onboarding and deposits. Through the enhanced digital capabilities offered by nCino’s dynamic and scalable platform, Westfield Bank will be able to deliver a faster, more convenient service for a differentiated customer experience.

“Technology is vital to achieving our business objectives and providing a superior level of customer service. nCino is built by bankers, for bankers, and that really resonated with us. The nCino system possesses greater configuration and integration opportunities than any other system we vetted. This solution will help us enhance the customer experience and drive efficiencies throughout our internal processes,” said Matt Berthold, executive vice president and chief operating officer at Westfield Bank.

“We knew we needed to find the right technology that aligned with our long-term transformation strategies and would position us to keep pace with the ever-evolving banking environment, and nCino is the platform that will help take us to the next level. As we continue to grow, we hope to leverage even more of nCino features, which will provide additional opportunities to sustain our legacy of superior service and being the most admired bank in Northeast Ohio.”

Through its suite of advanced automation capabilities, nCino will streamline Westfield Bank’s processes from customer onboarding through deposit account opening, loan origination, underwriting and portfolio management to increase transparency and productivity across the Bank’s back office. Additionally, nCino’s Customer Portal feature will empower Westfield Bank’s customers with a fully digital, mobile-enabled platform that allows them to upload documentation and interact directly with employees at their convenience.

“Providing a great customer experience is paramount to Westfield Bank, and its investment in the nCino Cloud Banking Platform is a prime illustration of the commitment to service and customer satisfaction,” said Paul Clarkson, senior vice president of community and regional financial institutions at nCino.

“Through the use of nCino, Westfield Bank will gain a platform that allows the team to better meet the digital service preferences of their customers, while maintaining the personal touch at their branch locations – with a consistent experience across all channels. We are very pleased they selected nCino and are proud to partner with them on this journey.”

Watch this video to learn more about nCino’s partnership with Westfield Bank:

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