Modernising Lending: How Summerland Bank and P&N Group Are Transforming Banking with nCino
In Australia’s ever-evolving financial landscape, customer-owned banks are embracing technology to redefine their business operations and enhance customer experiences. Summerland Bank and P&N Group are two banks leading this charge, partnering with nCino to drive digital transformation, streamline operations, and enhance customer service.
Customer-owned banks value strong relationships with customers and partners, which is supported by nCino’s tools for enhanced engagement and communication. This approach ensures customer-owned banks remain trusted financial partners. They also empower small businesses by offering efficient credit options, supporting local economic growth through simplified loan processes.
Summerland Bank chose nCino for its robust, scalable platform that supports digital transformation across its entire lending product portfolios. The nCino Platform simplifies banking processes like customer onboarding and loan origination, enabling customer-owned banks to serve their communities more effectively. nCino’s platform is designed to improve customer experience through enhanced customer transparency and communication throughout the loan journey, enhanced digitised data access, and extensive third-party integrations throughout the lending process allowing for faster, more efficient services. This is vital for customer-owned banks such as Summerland Bank, which prioritise customer-centric service.
Remarkably, P&N Group implemented nCino’s Commercial Banking Solution in just 13 weeks. This swift deployment, supported by collaboration with KPMG Australia, significantly enhanced P&N’s operational efficiency and digital capabilities. Jacqueline Ryan, Chief Business Banking Officer at P&N Group, emphasizes the importance of a solution that unites processes and people. The successful implementation at P&N Group relied on active engagement and collaboration within both organisations. Regular meetings and feature showcases ensured the project met the bank’s specific needs. The integration of The nCino Platform has assisted streamlining and standardising approach to the credit origination process across the business, improving efficiencies, enabling third party integrations, and bringing another level of sophistication to how data is captured.
The partnerships between Summerland Bank, P&N, and nCino represent a significant leap in the digital transformation of customer-owned banks in Australia. By adopting nCino’s innovative platform, these banks are enhancing operational efficiency, contributing to enhancing customer experiences and enabling the strong focus on customers for which the customer-owned sector is well known. These successful collaborations highlight the importance of partnerships and continuous improvement in achieving transformation goals.
Customer-owned banks aiming to thrive in the digital age should consider the example set by Summerland Bank and P&N. With the right tools and partnerships, the potential for growth and innovation is boundless. Taking proactive steps today will ensure a more efficient future for both banks and their customers.
To learn more about Summerland Bank and P&N Group’s transformations with nCino, visit Intelligent CIO and Brokerdaily.
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