Marine Credit Union’s Journey to Tech Excellence
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Founded in 1949 in Wisconsin, Marine Credit Union (MCU) has grown to serve over 76,000 members across Wisconsin, Minnesota, Iowa, and Illinois. With a steadfast commitment to the community, MCU strives to make financial fulfillment accessible to everyone. By guiding individuals from financial challenges to achieving ownership and giving back, MCU empowers its members to lead better lives.
Strategic Partnership with nCino
Marine Credit Union partnered with nCino in 2021 to transform and elevate their digital lending experience, driven by the need for a flexible, scalable platform that could seamlessly align with their business goals. Seeking a solution capable of being tailored to meet the diverse financial needs of their 30,000 annual direct consumer loan applications, MCU turned to nCino. By implementing the nCino Platform, nCino Consumer Banking Solution, and Consumer Deposit Account Opening, MCU effectively removed friction points in their lending process while enabling the consolidation of new account and loan information into a single platform. This integration empowers MCU to activate data efficiently, allowing employees to focus on critical areas and enabling quicker decision-making.
“[nCino] has by far been the most flexible platform that we have installed in the credit union… With nCino under us, we have been able to configure a platform that really serves our lending base, which then serves our members more than we've been able to with any of our prior platforms and systems.” — Laura Mueller, VP of Member Experience and Digital at Marine Credit Union
The partnership has strengthened MCU's ability to deliver a cohesive omnichannel experience, meeting members wherever they are in their financial journey. With the nCino Banking Platform, MCU now efficiently serves both prime and non-prime borrowers, reinforcing their commitment to customer-centric service.
Credit Union Times Luminary Awards
Marine Credit Union has been named a finalist in the 2024 Credit Union Times Luminary Awards for the "Innovation in Tech — Technology Project/Rollout" category. The Luminary awards acknowledge exceptional individuals, teams, projects, and organizations that have significantly strengthened the not-for-profit financial cooperative landscape from 2023 to 2024. Finalists are selected based on their impact, innovative problem-solving, commitment to development, and adherence to ethical excellence. We are proud of MCU's remarkable accomplishments and their place in the class of 2024 Luminaries.
Through its strategic partnership with nCino, Marine Credit Union has transformed its digital lending experience, delivering customized financial solutions that effectively cater to its member base. This award nomination is a testament to MCU's commitment to enhancing member experiences and inspiring impactful change within the financial landscape.
Through its strategic partnership with nCino, Marine Credit Union has transformed its digital lending experience, delivering customized financial solutions that effectively cater to its member base. This award nomination is a testament to MCU's commitment to enhancing member experiences and inspiring impactful change within the financial landscape.
To learn how the nCino Consumer Banking Solution accelerates digital experience and enhances customer engagement while solving for real business problems, catch our on-demand webinar here, featuring MCU.
