Columbia Bank Transforms its Operations in the Cloud Via nCino

Based in New Jersey with approximately $7 billion in assets, Columbia Bank selected nCino to accelerate its digital transformation across its commercial line of business. The implementation of nCino is providing Columbia Bank opportunities to efficiently extract and leverage relevant insights to make smarter, faster decisions and ultimately, more effectively meet customers’ needs. Through a hybrid approach to digital experience and human interactions, Columbia Bank’s customers are benefiting from increased access to services through new online channels, and experiencing faster decisions and a reduction in wait times due to comprehensive and transparent status tracking.

Nearly 90 percent of financial institutions believe that digital banking will fundamentally change the industry’s economic landscape. Yet, less than half have a business strategy that balances digital speed and convenience with thoughtful human interactions at crucial moments along their customers’ journeys. Columbia Bank is challenging this status quo head-on by delivering enhanced capabilities via nCino and resourcefully balancing human touch points to foster customer comfort and trust. By leveraging a unified platform to drive better execution of workflows and banking processes, the Bank’s leadership can track measurable outcomes via reports and dashboards and make more informed decisions on customer needs.

“We are proud that Columbia Bank made the choice to partner with nCino and are very excited to see their success now that they are live on the Cloud Banking Platform. As their employees become empowered with end-to-end processes and agile back-end capabilities that will help them deliver even more exceptional customer service, we look forward to our continuous work together,” said Paul Clarkson, Senior Vice President of Community and Regional Financial Institutions at nCino. “The innovative nature of the nCino Cloud Banking Platform – one that allows for rapid iteration and the deployment of new features – will allow Columbia Bank to quickly respond to changing market developments and customer needs while simultaneously providing them with a long-term competitive advantage.”