The Power of Partnership: Kiwibank Enhances Sustainable Banking and Lending with nCino
Kiwibank is the largest New Zealand-owned bank, currently serving over one million customers. As a leader in the banking industry, Kiwibank is dedicated to being customers’ first choice for banking needs, evidenced in their 5.2% growth in main bank customers and 9.3% increase in total lending during fiscal year 2024. With over 8,000 new homes financed and 5,000 customers securing better home loan deals in FY 24, the bank is deeply committed to enhancing customer experience and outcomes.
Kiwibank partnered with nCino in 2021 to support their multi-year digital transformation as an investment in their people, technology, and the future of banking.
Kiwibank plans to launch each nCino solution in phases, beginning with Small Business Banking, and then continuing with Commercial Banking and Retail Banking. By adopting nCino’s innovative technology, Kiwibank will leverage automated financial account ingestion, which will allow them to reduce handling time and improve data quality. This technology lays a strong foundation for scalable growth and better positions the bank to meet a wide range of customer needs.
This phased approach to implementation will also help with change management and allow the Bank to establish best practices while deepening their partnership with nCino.
Steve Jurkovich, Chief Executive at Kiwibank, and Elliot Smith, Chief Customer Officer – Business at Kiwibank, recently sat down and shared their experience with nCino and their experience with the partnership so far.
“We really needed to find a partner that we felt shared the same vision, shared the same values and culture… Ultimately, that’s what our partnership is about: shared benefits, shared objectives, and we’re looking forward to bringing that forward.” –Steve Jurkovich, Chief Executive at Kiwibank
At the heart of Kiwibank’s mission is a commitment to sustainable growth and becoming the first choice for business and retail banking customers. This mission emphasizes the importance of trust and continual investment in both people and technology—principles that resonate deeply within their new partnership with nCino.
“What I try to get across to people at Kiwibank is that actually, we want to be a better bank, not a bigger bank.” –Steve Jurkovich, Chief Executive at Kiwibank
The power of the nCino platform is its ability to revolutionise traditional banking processes. Designed to deliver seamless and efficient loan processing and frictionless customer experiences, our solutions ensure that Kiwibank remains at the forefront of banking innovation.
Learn more about how nCino can transform your institution today.
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